As a highly agile company with vast resources, we have the ability to scale our operations up or down, depending on the client. You wouldn't order a commercial vacuum cleaner for your home, nor a dustmop for your corporate building. We provide the right amount of resources and the right skill sets for the right price.

At DNW we realize that offering the best service possible is in everyone's best interest: it means less time our technicians are in the field and less time for our customers to be unhappy. For our residential customers that usually means affordable cost; we make sure that we charge right down to the minute, not the hour, with no assessment fees to just look at your computer. For our commercial customers this means doing the job right the first time, and rapid professional response to issues that arise. We provide stringent Service Level Agreements and all of our technicians are certified in the areas they are assigned.

We try every day to maintain transparent business practices; our goal is to take the mystique out of the IT business so that our customers know exactly what's happening and why. If we keep our customers as informed as possible, then we feel we can work more closely with them to achieve a more positive outcome with projects.

For our residential customers, we make sure they know what we're doing and why. No hidden costs and no attempt to overcharge the customer. We'll tell you what's wrong and what needs to be done to fix it, and we won't charge a per-hour cost. We charge per-minute so as not to overcharge, and the cost will be cheaper than our competitors. Guaranteed.

At the end of the day we want to make sure that if you have a technology concern in any capacity, big or small, DNW is the place you go to for your solution.

For those customers looking for our ReadyDesk Support software, click here.